Envirofreeze respects the privacy of individuals. We treat all information provided to us confidentially and abide by the Privacy Act 1988 and the Australian Privacy Principles.
Envirofreeze collects, uses and discloses information from customers that visit the Envirofreeze warehouse; visitors and users to the Envirofreeze website; customers that enter competitions and promotions; and customers that contact us.
Personal information that we may collect from you includes, without limitation, your first and last name, email address, telephone number and address if you choose to have our products delivered to you. We will not disclose any personal information you provide to us to any third parties without your consent except when required by law.
Envirofreeze uses your personal information for the following purposes:
Inform and provide our products and services to you;
Our internal market research and marketing activities;
Respond to any enquiries or comments that you submit to us;
Any other purpose you have consented to in our terms and conditions; and
Any use which is required or authorised by law.
As part of our marketing activities, we are obliged to let you know that we:
Use Remarketing with Google Analytics to advertise online;
Use third-party vendors, including Google, to show our ads on sites across the internet;
Use third-party vendors, including Google, which use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise and serve ads based on someone’s past visit to our website.
Cookies are used to track patterns of behaviour of visitors to our website. These cookies can be stored on your browser. You are able to amend your browser settings to prevent this from happening. Cookies can be used to identify you unless you modify your browser settings.
We reserve the right to amend this Privacy Policy at any time. Amended policies are effective once posted on the site. We recommend you review this page regularly to ensure you are aware of any changes.
Returns Policy
This policy applies to all purchases made from Envirofreeze.
Before returning an item to Envirofreeze you need to log into your Envirofreeze account on www.envirofreeze.com.au and submit an RMA request in your account section to advise us of your wish and reason to return the product. We will then provide you with further information on the return process and how the product may be returned to us. It is important that you lodge the return request form within 7 days of receipt of the goods as otherwise requests for returns will not be accepted regardless of reason.
Change of Mind
If you have changed your mind about your purchase, Envirofreeze will be pleased to offer you an exchange of goods, provided:
The item is in a saleable condition (i.e. the original labels are still attached, the item is in its original packaging (if any), unused and as sold); and
You cover any return freight charges applicable to returning the product to us (unless the product is faulty or damaged).
Consumer Guarantees
As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from Envirofreeze. In accordance with Australian Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange, or you may keep the item and seek compensation for any drop in the value of the product.
Return Locations
The return location will depend on the nature of the item. Please submit the RMA request via your Account section on our website so that we can provide you with specific instructions on how the product should be returned. Please be aware that unless the item is faulty, Envirofreeze is not responsible for the freight charges to return the item.
Payment Method
For all purchases, Envirofreeze will process refunds using your original payment method.
Terms & Conditions
These Terms of Use (“Terms”) for the Envirofreeze website at www.envirofreeze.com.au (“Envirofreeze”, “we”, “our”) govern the relationship between you and Envirofreeze in connection with the site. By accessing or using the site, you agree to these Terms. If you do not agree to these Terms, your use of the site is unauthorised.
We may update these Terms at any time in our sole discretion by posting the updated version on our website. Updates will come into effect 10 days after the date of posting unless we require your immediate acceptance. To reject a proposed update, you must contact us here with the word “rejection” in the subject line within the 10-day period. This rejection will immediately terminate your permission to use the site.
Pricing Information
You acknowledge that pricing information provided through the use of this site is intended for your use only and is confidential to Envirofreeze. You agree not to share such pricing information with any other party without the written consent of Envirofreeze.
Accuracy, Completeness and Timeliness of Information
Envirofreeze is not responsible if information made available on the site is not accurate, complete or current. The material on the site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on the site is at your own risk. We reserve the right to modify the contents of the site at any time without obligation.
Use of Materials on the Site
All content on the site — including text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software — is the exclusive property of Envirofreeze or its licensors and is protected by copyright, trademark and other applicable laws. You may access, copy, download and print material for personal and non-commercial use only, provided you do not modify or delete any copyright, trademark or other proprietary notices. Any other use is expressly prohibited without prior written consent from Envirofreeze.
Materials You Submit
You acknowledge that you are responsible for any material you submit via the site, including its legality, reliability, appropriateness, originality and copyright. You may not upload content that is confidential, defamatory, obscene, threatening, infringing on intellectual property rights, abusive, illegal or otherwise objectionable. If you do submit material, you grant Envirofreeze an unrestricted, non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish and distribute such material.
Conduct on the Site
Some features require registration. You agree to provide true, accurate, current and complete information about yourself. You agree not to share your password with anyone and to notify us immediately if you believe your account has been compromised. You accept full responsibility for all activity that occurs through your account.
Links
Our site may provide links to other websites for your convenience and information. Those websites may be operated by companies not affiliated with Envirofreeze. We are not responsible for the content, practices or terms of any third-party websites.
Trademarks and Copyrights
Trademarks, logos and service marks displayed on the site are registered and unregistered trademarks of Envirofreeze or their respective owners. Nothing on the site should be construed as granting any licence or right to use any trademark or logo without the owner’s prior written permission.
Disclaimers
Your use of the site is at your sole risk. The site is provided on an “as-is” and “as available” basis. Envirofreeze expressly disclaims all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Envirofreeze does not warrant that access to the site will be uninterrupted, error-free or virus-free.
Limitation of Liability
To the fullest extent permitted by applicable law, Envirofreeze and its subsidiaries, suppliers or third-party content providers will not be liable for any direct, indirect, punitive, incidental, special, consequential or other damages arising out of or in any way related to the use of this site, whether based on contract, tort, strict liability or otherwise.
Indemnification
You agree to indemnify, defend and hold harmless Envirofreeze and its officers, directors, employees, contractors, agents, licensors and suppliers from and against any and all losses, liabilities, expenses, damages and costs, including reasonable legal fees, arising from your use of the site or any violation of these Terms.
Jurisdiction and Applicable Law
These Terms are governed by the laws of the State of Victoria, Australia. You irrevocably consent to the jurisdiction of the courts located in Victoria for any action arising out of or relating to these Terms.
Entire Agreement
This agreement and any policies or operating rules posted on the site constitute the entire agreement between you and Envirofreeze with respect to the subject matter and supersede all prior communications and proposals, whether oral or written.
Severability
If any provision of this agreement is unlawful, void or unenforceable, the remaining provisions will remain in full force and effect.
